Use SMS as part of a measured sequence
SMS can provide a useful second channel for an overdue invoice, particularly when an email has not been opened. Tockly keeps the message linked to the invoice so your team can see what was sent.
Clear information and visible pricing
Before sending, review the recipient, invoice and charge. New Zealand SMS messages are charged at NZ$0.20 per message part, and longer messages may use more than one part.
- Invoice-specific messages
- Consent confirmation before sending
- Recorded send history
- Email and SMS activity in one place
Respectful customer communication
Only send SMS messages where the recipient has consented to receive invoice or account communications. Keep wording clear, identify the business and provide a straightforward way to respond or pay.
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