1. Agreement and operator
These Terms are a contract between you and Tockly Limited, a New Zealand limited company (company number 9459698; NZBN 9429053967008), which operates Tockly. By creating an account, accepting these Terms, connecting a service or using Tockly, you agree to them. If you act for an organisation, you confirm you are authorised to bind it.
2. About Tockly
Tockly is invoice-management and payment-reminder software. It is not a law firm, debt-collection agency, accounting practice or financial adviser. Tockly does not guarantee that an invoice is valid, recoverable or paid.
3. Accounts and authority
- You must be at least 18 and legally able to enter this agreement.
- You must provide accurate details, protect your login and promptly report suspected unauthorised access.
- You are responsible for authorised users and activity in your workspace.
- You must have authority to connect each organisation or external service.
4. Connected services
If you connect Xero or another available service, you authorise Tockly to access, copy, store, transmit and update the information needed for the features you request and within the permissions you approve. You remain responsible for checking imported contacts, amounts, due dates and payment status. Third-party services have their own terms and availability.
5. Your data
You retain ownership of information you or a connected service supplies. You grant Tockly a non-exclusive licence to process it only as reasonably necessary to operate, secure and support the service, follow your instructions and meet legal obligations. You must have a lawful basis and all necessary rights to supply Customer Data, including recipient details.
6. Reminder communications
You authorise Tockly to send reminders according to your settings and manual instructions. You choose the recipients, timing, frequency and invoices. Delivery, opens, responses, promises and disputes may be recorded. Tockly may suppress reminders when an invoice is paid, paused, deleted or set to no follow-up.
You must use reminders fairly, professionally and lawfully. You must not harass recipients, misrepresent a debt, send deceptive or promotional content without authority, contact a person who should not receive the message, or breach privacy, electronic-message, fair-trading, consumer or debt-collection requirements.
7. Acceptable use
You must not upload unlawful, malicious, deceptive, infringing or unnecessarily sensitive material; bypass security; access another user’s data; interfere with the service; send spam; introduce malicious code; or use Tockly for fraud or unlawful collection activity.
8. Plans and billing
Plan features, limits, currency, fees and billing intervals are those shown when you subscribe. Paid plans renew automatically until cancelled. Where an introductory offer applies, its price and duration and the normal recurring price are shown before purchase. The normal recurring price applies when the introductory period ends. For the two-month introductory offer, a valid payment method is required at signup, no subscription fee is charged during the introductory period, and the first recurring payment is scheduled for the corresponding calendar date two months after subscription. Introductory offers are limited to new paid subscribers and one offer per business unless stated otherwise. Any included usage allowance is shown with the plan when you subscribe and begins after the introductory period unless expressly stated otherwise. SMS, phone calls and other usage beyond an included allowance are charged separately from plan fees at the rate shown before the feature is enabled or used. Cancellation normally takes effect at the end of the paid billing period. Except where law requires otherwise, fees already paid are not refundable merely because the service was not used. We will give reasonable advance notice of material price changes.
9. Availability
We may maintain, improve, replace or discontinue features and set reasonable technical or usage limits. We aim to keep Tockly available but do not promise uninterrupted or error-free operation. Email, network and tracking signals may be delayed, incomplete or inaccurate.
10. Security and confidentiality
We use reasonable safeguards but no online service is completely secure. We treat Customer Data as confidential and disclose it only as directed, as needed to operate or secure Tockly, in a permitted business transfer, or as required by law. You should retain separate copies of information needed for tax, accounting, evidence or business continuity.
11. Intellectual property
Tockly and its licensors own the service, software, branding and documentation. These Terms give you a limited right to use the service; they do not transfer ownership.
12. Suspension and termination
You may stop using Tockly and cancel a paid plan. We may suspend or terminate access for material breach, non-payment, misuse, security or legal risk, or where continued service is not reasonably possible. Scheduled reminders stop after termination. Data is handled under the Privacy Policy.
13. Warranties and liability
Tockly is provided on an “as available” basis. To the maximum extent permitted by law, we exclude implied warranties and liability for indirect or consequential loss, lost profit, revenue, goodwill, savings or data. Subject to rights that cannot be excluded, Tockly’s total liability relating to the service in any 12-month period is limited to the greater of the fees paid for that period and NZD 100.
Nothing excludes a right or remedy that cannot lawfully be excluded. Where Tockly is acquired in trade, any contracting out of the Consumer Guarantees Act 1993 applies only where legally permitted and fair and reasonable.
14. Indemnity
To the extent permitted by law, you indemnify Tockly against third-party claims and reasonable costs caused by your unlawful use, Customer Data, reminder instructions or breach of sections 5 to 7, except to the extent caused by Tockly’s own breach, negligence or unlawful conduct.
15. Changes, law and disputes
We may update these Terms for service, legal, security or commercial changes and will give reasonable notice of material changes. New Zealand law governs these Terms. The parties will first try in good faith to resolve disputes by contacting each other. Subject to non-excludable local rights, New Zealand courts have non-exclusive jurisdiction.
16. Contact
Questions or legal notices: contact@tockly.ai
Tockly Limited (company number 9459698; NZBN 9429053967008; GST number 149-709-177)
Level 6, 135 Broadway, Newmarket, Auckland 1023, New Zealand.