Overdue Invoice Reminder Templates

Before sending a reminder

Confirm that the invoice was sent to the right person, the due date has passed, the balance is still outstanding and there is no recorded query or payment promise. Attach or link the invoice again so the customer can act without searching for it.

• Check the invoice number, amount and due date
• Confirm the customer and recipient details
• Check for a recent payment or dispute
• Include an easy way to reply or pay

Friendly first reminder

Subject: Invoice [number] is now due

Hi [name], this is a friendly reminder that invoice [number] for [amount] was due on [date]. I have attached the invoice again for convenience. If payment has already been made, please disregard this message. Otherwise, could you please let us know when we can expect payment? Kind regards, [business name]

Second overdue reminder

Subject: Follow-up: invoice [number] remains outstanding

Hi [name], invoice [number] for [amount], due on [date], remains outstanding. Please arrange payment or reply by [response date] if there is a query we need to resolve. You can view the invoice and payment details here: [link]. Kind regards, [business name]

Firm final reminder

Subject: Final reminder for invoice [number]

Hi [name], despite our previous reminders, invoice [number] for [amount] remains unpaid. Please make payment or contact us by [date]. If we do not hear from you, we may move the account to the next stage of our credit-control process in line with our terms. Regards, [business name]

Do not threaten an action your business is not prepared or entitled to take. Formal demands and recovery steps should match your contract and the law that applies to the account.

Short SMS reminder

Hi [name], a reminder from [business] that invoice [number] for [amount] was due on [date]. Please pay using [link] or reply if there is a query. Thank you.

Keep every follow-up connected

Tockly keeps reminders, replies, payment promises and next actions beside the invoice. That gives anyone reviewing the account a clear history and prevents unnecessary messages after a customer has responded.

Related Tockly resources